Terms & Conditions

Finesse wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition. Please read our full returns information further down this page.

Finesse Home Fragrances  Sechelt, BC, Canada, Box 7, V0N 3A0 is referred to below as "Finesse". Finesse reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Ordering

All orders are accepted at the sole discretion of Finesse and are subject to your credit or debit card being authorised for the transaction. All transactions are conducted through a secure SSL web server.

When you place an order via this website you will be sent an auto-generated Order Acknowledgement by email detailing everything you have ordered. This email is not an order confirmation or order acceptance from Finesse. Acceptance of your order and the completion of the contract between you and Finesse will take place on dispatch to you of the products ordered unless Finesse notifies you that your order has not been accepted or you have cancelled it.

It is your responsibility to check that the name, address and postcode details you have supplied are accurate and complete, since we are unable to offer any Refunds for orders either lost or delivered to the wrong address due to an error on your part. See 'Refunds' below.

Order Cancellations

If you cancel your entire order through no fault of Finesse, a 5% charge will be deducted from your refund payment to cover the costs incurred by Finesse for Credit Card/Paypal processing fees and administration.

Back Orders

As the manufacturer of Finesse brand products we are able to maintain high levels of stock all year round. On the rare occasion an item is not available, we will back order it for you and give you the option to cancel the item/order if you would rather not wait for it to be delivered. Back ordered items are not charged until they are shipped.

Prices

All prices on this site are in Canadian Dollars ($ CAD) .

Shipping Charges & Options

Shipping is carried out by CANPAR unless otherwise stated and charges are as detailed on your checkout page

Deliveries

From the time of receiving your order we aim to have it processed, dispatched and in your hands as quickly as possible. Orders are usually processed and dispatched within 24 hours of receipt, or up 48 hours during exceptionally busy periods and after Public holidays. The time it takes your order to arrive after we have dispatched it is determined by the distance of your location from BC.

Failed Deliveries

If you cancel your order and request a Refund after a failed attempted delivery, the original cost of shipping your order, plus any other costs incurred by Finesse in retrieving your parcel, will be deducted from your Refund.

Damages, Shortages and Errors

Check your package carefully upon delivery and if there is any sign of damage, include the words ‘Damaged’ on the document that you sign to accept delivery. If your parcel is damaged, do not refuse to accept delivery or this will jeopardize any claims for compensation against the shipper. All damages incurred during transit must be reported immediately to Finesse by email and also the Carrier Company or Canada Post. Do not throw away the carton or any packaging materials since the Carrier Company or Canada Post will need to inspect them before paying compensation.

Any shortages or errors must be reported by email to Finesse within 3 days of delivery, and all packaging materials must be kept for inspection by the Carrier Company or Canada Post in case your parcel has been tampered with in transit. No claims for damages, shortages or errors will be entertained if they have not been reported to Finesse within this period.

Returns

Finesse wants you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition. Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined, measured and weighed upon receipt in accordance with this policy.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise all goods are returned at your own expense. Should you wish to exchange or return an item, please email us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee.

Refunds

We will notify you via e-mail of your refund once we've safely received, checked and processed the returned item(s). If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. If you are requesting a Refund for a failed delivery that has been returned to Finesse due to an incorrect address, postcode or other information you provided, the cost to Finesse of shipping your order will not be refunded.

In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of documentation, packing and shipping will be deducted from your refund. You will be notified of this cost when we issue you with your Returns Authorisation Number. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.

Use of this site

Every effort is taken to ensure that the information contained in this website is correct and up-to-date. However, Finesse disclaim all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out-of-date or incomplete. Finesse cannot be held responsible for any loss or damage that may arise from the use of this information.

Finesse Home Fragrances is not responsible for this site's accuracy or the reliability of the access to this site. Neither will we assume responsibility for the content of any other website to which this site links to. These links are provided for your convenience only.

These conditions are governed and construed by Canadian law. These Terms and Conditions do not affect your statutory rights as a customer.

 

Thank you, we value your business,

 

Finesse Home Fragrances